RTWPB-IVA conducted a Service Quality and Building Customer Advocacy training for 70 employees of Hortz Hotels and Resorts Tagaytay from June 2 to 3, 2025.

The training program, led by Mr. Gener C. Rivera of RTWPB-IVA, included a series of workshops designed to enhance employee performance and raise morale.

Mr. Rivera emphasized the importance of full commitment and effort from both employees and management in achieving the company’s objectives.

He also asked the participants to develop an action plan to be implemented within a three-month period to solidify these commitments and drive efforts forward.

Ms. Rhoda B. Alcaraz, General Manager of Hortz Hotels and Resorts, expressed her strong support for the initiative.

“This is another big step in our commitment to service excellence. We will provide follow-up training to ensure continued progress,” Ms. Alcaraz said.

The Service Quality training utilizes quality management tools and techniques to develop innovative solutions to reduce errors in service.