Coffee for Peace – Region XI
Retail

• Challenges
  • Limited office space
  • High coffee and other fruit waste from the shop
  • No social media presence
  • Followed the basic standards only
  • Lack of documentation of business processes

Productivity programs implemented

• Acquired large office space
• Recycled coffee and other fruit wastes
• Established online (website) and social media presence (Facebook, Twitter, Instagram, and YouTube)
• Implemented productivity-based incentive schemes

• Outcomes of productivity programs
  • On business
    • Increased total productivity and revenue
    • Increased employment
    • Market expansion
  • On people
    • Productivity or performance incentive schemes through monthly incentives and bonuses
    • Employee recognition program

May 2020