RTWPB-IX signed a Memorandum of Agreement (MOA) with the KCC Mall Organization and launched the 3S Project (Service Quality, Service Innovation and Customer Satisfaction) on 01 August 2022 at KCC Mall de Zamboanga in Zamboanga City.

DOLE Regional Director and RTWPB-IX Chairperson Roy L. Buenafe led the MOA signing and project launching. Ms. Ruby Ann Radoc, Leasing Department Assistant Manager, represented the KCC Mall de Zamboanga, while Mr. Beryle Dorothy Montano, owner of Kape Zambo y Busy Bee, represented the tenants of the KCC Mall.

The MOA seeks to implement the 3S Project, a training program developed from NWPC’s Service Quality Training Module and Service Quality Seal of Recognition. It is a three-part training engagement and mentoring program to boost productivity, promote service innovation and uphold service quality.

The 3S project is designed to engage the employees and tenants of the KCC Mall de Zamboanga to bring service quality and service innovation to the forefront of service delivery. Initial training programs were conducted on 5 August 2022 for the employees of KCC Mall de Zamboanga and on 8, 15, 22, 29 August 2022 for the mall tenants.